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HID Replacements Returns Policy

HID Replacements Returns Policy ('Returns Policy') 

This Returns Policy applies to the following HID Replacements websites - www.hidreplacements.com, www.hidreplacements.co.nzwww.hidreplacements.com.au

Returning HID Replacements products

We will only offer a refund, repair or exchange on HID Replacements products purchased at any of the websites listed above, that are  faulty and returned to HID Replacements within the one year warranty period. Sponsored products and products used outside of common motor vehicle use, e.g. motorsport, off-roading and rallying etc, are not covered by our warranty. 

How to return a product purchased from HID Replacements

HID Replacements products can be returned to one of our following offices, together with the tax invoice issued as proof of purchase: 

HID Replacements New Zealand
1/23 Canaveral Drive
Rosedale, North Shore City
Auckland 0632
New Zealand

HID Replacements Australia
Cnr Burwood Road & Stanley Street
Concord, NSW 2137

Damaged or Incorrect Product delivered

Our deliveries are insured with the courier company. If any of our products are damaged or lost in transit, please place a claim with the courier company.

Limitations of warranty

Depending on the condition and age of products returned under warranty, we may or may not offer a repair, exchange or refund.

Please note that:

- We do not accept liability for mishandled products, e.g. damaged while installing, dropped, touching quartz lense etc. We may ask for proof of professional installation by a qualified person;
- Where we offer refunds, the refund will be issued using your original payment method;
- When returning products, please also return accompanying accessories, boxing and manuals. 


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